Frequently Asked Questions

How do I book a storage unit?

Booking is easy! You can book online, call us, or send us a message. We’ll help you choose the right unit size and get everything ready for your move-in date.

Where are you located?

We have secure indoor self-storage facilities in:

  • Workington
  • Egremont

Can I access my unit whenever I need to?

Yes. Customers enjoy 24/7 access using their own unique access code.

What size storage units do you have?

We offer a wide range of unit sizes, including:

  • 35 sq ft
  • 75 sq ft
  • 100 sq ft
  • 110 sq ft
  • 120 sq ft
  • 130 sq ft
  • 160 sq ft

If you’re unsure what size you need, just ask—we’ll happily recommend the best option.

Is there a minimum rental period?

No long-term contracts are required. Whether you need storage for a few weeks or several years, we offer flexible storage to suit your needs.

How secure are your facilities?

Security is one of our top priorities. Our facilities feature:

  • 24/7 CCTV monitoring
  • Monitored intruder alarms
  • Individual customer access codes
  • Secure indoor storage units
  • Well-lit premises

Are my belongings insured?

Your belongings remain your responsibility while in storage. We strongly recommend arranging suitable storage insurance to protect your items.

What can I store?

You can store most household and business items including:

  • Furniture
  • Boxes
  • Business stock
  • Office equipment
  • Tools
  • Seasonal items
  • Motorbikes (subject to approval)

What can’t I store?

For safety and legal reasons, you must not store:

  • Explosives or fireworks
  • Flammable liquids or gases
  • Illegal drugs or stolen goods
  • Firearms or ammunition
  • Perishable food
  • Live animals
  • Hazardous chemicals
  • Anything with a strong odour

Do I need my own padlock?

Yes. You’ll need a quality padlock for your unit. If you don’t have one, we can recommend or supply a suitable lock.

Can businesses use your storage?

Absolutely. Many local businesses use us for:

  • Stock storage
  • Archive storage
  • Equipment
  • Tools
  • Online retail inventory
  • Seasonal business supplies

Do you offer removals?

Yes. We can help with collection and removals. Contact us for a personalised quotation.

How do I pay?

Payments can be made securely through our online customer portal or by your preferred payment method. You’ll also be able to manage your account, view invoices and update your details online.

What happens if I’m late making a payment?

If your payment becomes overdue, we’ll contact you to help resolve the issue. Continued non-payment may result in access being restricted and further action in line with our Terms & Conditions.

Why choose indoor storage instead of shipping containers?

Our indoor storage units offer several advantages:

  • Clean and dry all year round
  • Better protection from damp and condensation
  • Enhanced security
  • No extreme temperature fluctuations
  • Easier loading and unloading in all weather

Can I change to a larger or smaller unit?

Yes. If your storage needs change, we’ll do our best to move you into a different-sized unit, subject to availability.